FAQ
Last Updated: July, 2026
Below are answers to some of the questions our customers ask most often. If you need additional assistance, our Customer Support team will be happy to help.
1. Where do you ship?
We currently ship to addresses within the United States.
2. How long does order processing take?
Orders are typically processed within 1–2 business days, Monday through Friday, after payment has been successfully confirmed.
3. What is the estimated delivery time?
Once your order has been shipped, delivery generally takes 3–5 business days.
The total estimated delivery time, including order processing, is 4–7 business days.
4. Is shipping free?
Yes. We offer Free Shipping on eligible orders delivered within the United States.
5. What time is the daily order cut-off?
Our daily order cut-off time is 03:00 PM (EST).
Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.
6. Can I return my order?
Yes. We accept returns for both defective and non-defective products.
Return requests must be submitted within 30 days of the delivery date, and the item must be returned in new and unused condition.
7. Do you accept exchanges?
Yes. Eligible products can be exchanged within 30 days after delivery.
Please contact our Customer Support team to begin the exchange process.
8. Do I have to pay for return shipping?
No.
For approved returns, we provide a free downloadable and printable return shipping label, so there is no return shipping cost to you.
9. Are there any restocking fees?
No.
We do not charge restocking fees for approved returns.
10. When will I receive my refund?
After your returned item has been received and approved, refunds are typically processed within 7 business days.
The refund will be issued to your original payment method. Depending on your financial institution, additional processing time may apply.
11. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to follow your shipment until delivery.
12. What should I do if my package arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and, if applicable, clear photos of the product and packaging.
Our team will review the issue promptly and work to provide an appropriate resolution.
13. Can I change my shipping address after placing an order?
If your order has not yet been shipped, please contact us immediately.
We will do our best to update your shipping information before the order is dispatched.
14. Is shopping on your website secure?
Yes.
We use industry-standard security measures to help protect your personal information and ensure that your checkout experience is secure.
15. How can I contact Customer Support?
If you have any questions about your order, shipping, returns, or refunds, please contact us.
Allstarshady
Legal Entity: Mindquo Limited
Registered Address: Wan Chai Road, Wan Chai, Hong Kong SAR
Email: support@allstarshady.com
Phone Number: +1 503 213 9578
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)