Last Updated: July, 2026

At Allstarshady, we want every customer to shop with confidence. If your purchase isn't the right fit or arrives with an issue, we're here to make the return and refund process straightforward and hassle-free.

Please read the policy below to understand how returns, exchanges, and refunds are handled.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

The request must be submitted within 30 days of the delivery date.

The item must be new, unused, and in its original condition.

All original packaging, accessories, manuals, and included components must be returned.

Products showing signs of use, damage caused after delivery, or missing parts may not qualify for a refund.

For the fastest service, we recommend contacting our support team before sending your item back.

Exchanges

We gladly accept exchanges within 30 days of delivery.

If you received a defective item or simply need a replacement, our support team will guide you through the exchange process.

Replacement products are shipped after the returned item has been received and inspected.

How to Start a Return

Starting a return is simple.

Contact our Customer Support team with your order number and the reason for your return.

Once your return is approved, we will provide return instructions.

Download and print the prepaid return shipping label we provide.

Securely package the item and attach the return label.

Drop the package off with the designated shipping carrier.

Using the provided return label helps ensure your return is processed quickly and accurately.

Return Shipping

We provide a free downloadable and printable return shipping label for eligible returns.

Customers are not charged for return shipping on approved returns.

Restocking Fees

We do not charge any restocking fees.

You will never pay a restocking fee for an approved return.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Please note that your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Non-Returnable Situations

To protect both our customers and our business, returns may not be accepted if:

The return request is made after the 30-day return period.

The product has been used, altered, damaged after delivery, or is no longer in new condition.

Original packaging or essential accessories are missing.

The item is returned without prior authorization when required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number

A brief description of the issue

Clear photos of the product and packaging (if applicable)

We will review your request promptly and work toward the most appropriate resolution.

Return Address

Please return approved items to:

Allstarshady
7337 SE 28th Ave
Portland, OR 97202
United States

Contact Us

If you have any questions regarding returns, refunds, or exchanges, our Customer Support team is happy to assist.

Allstarshady
Business Address: 7337 SE 28th Ave, Portland, OR 97202, USA
Email: support@allstarshady.com
Phone Number: +1 503 213 9578
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)