Last Updated: July, 2026

At Allstarshady, we are committed to delivering your order quickly, securely, and transparently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

We encourage you to review the information below before placing your order.

Shipping Area

We currently ship to addresses within the United States.

At this time, we do not offer international shipping unless otherwise stated on our website.

Order Cut-Off Time

Orders placed before 03:00 PM (EST), Monday through Friday, begin processing on the same business day.

Orders submitted after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Order Processing Time

After your order is successfully placed, our team prepares and packages your items before shipment.

Processing Time: 1–2 Business Days

Processing Days: Monday through Friday

Shipping Time

Once your order has been dispatched, the estimated delivery time is:

Transit Time: 3–5 Business Days

Delivery Days: Monday through Friday

Please note that delivery estimates begin after your order has been processed and shipped.

Estimated Total Delivery Time

The estimated delivery time includes both order processing and shipping.

Total Estimated Delivery Time: 4–7 Business Days

Business days exclude weekends and public holidays.

While most orders arrive within the estimated timeframe, occasional delays may occur due to weather conditions, carrier operations, high shipping volumes, or other circumstances beyond our control.

Shipping Cost

We are pleased to offer Free Shipping on all eligible orders delivered within the United States.

There are no additional standard shipping charges at checkout unless otherwise stated for specific products or services.

Shipping Carriers

To ensure reliable and timely delivery, orders are shipped through trusted national and regional shipping carriers.

The shipping carrier assigned to your order may vary depending on your delivery location, package size, and logistical requirements.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are generally available within a short period after the carrier accepts the shipment.

Delivery Information

Please ensure that your shipping address is complete and accurate before submitting your order.

Allstarshady is not responsible for delivery issues resulting from incorrect, incomplete, or inaccurate shipping information provided during checkout.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

Shipping Delays

Although we strive to meet all estimated delivery times, unexpected shipping delays may occasionally occur due to:

Severe weather conditions

Carrier transportation delays

High seasonal shipping volumes

Public holidays

Natural disasters or other unforeseen events

If your shipment experiences an unusual delay, our customer support team will gladly assist you.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us promptly.

When contacting us, please include:

Your order number

A brief description of the issue

Photos of the package or product, if applicable

Our team will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping arrangements may be required.

Please contact us immediately if you need to update your shipping information before your order has been shipped.

Last Updated: July, 2026

At Allstarshady, we want every customer to shop with confidence. If your purchase isn't the right fit or arrives with an issue, we're here to make the return and refund process straightforward and hassle-free.

Please read the policy below to understand how returns, exchanges, and refunds are handled.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

The request must be submitted within 30 days of the delivery date.

The item must be new, unused, and in its original condition.

All original packaging, accessories, manuals, and included components must be returned.

Products showing signs of use, damage caused after delivery, or missing parts may not qualify for a refund.

For the fastest service, we recommend contacting our support team before sending your item back.

Exchanges

We gladly accept exchanges within 30 days of delivery.

If you received a defective item or simply need a replacement, our support team will guide you through the exchange process.

Replacement products are shipped after the returned item has been received and inspected.

How to Start a Return

Starting a return is simple.

Contact our Customer Support team with your order number and the reason for your return.

Once your return is approved, we will provide return instructions.

Download and print the prepaid return shipping label we provide.

Securely package the item and attach the return label.

Drop the package off with the designated shipping carrier.

Using the provided return label helps ensure your return is processed quickly and accurately.

Return Shipping

We provide a free downloadable and printable return shipping label for eligible returns.

Customers are not charged for return shipping on approved returns.

Restocking Fees

We do not charge any restocking fees.

You will never pay a restocking fee for an approved return.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Please note that your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Non-Returnable Situations

To protect both our customers and our business, returns may not be accepted if:

The return request is made after the 30-day return period.

The product has been used, altered, damaged after delivery, or is no longer in new condition.

Original packaging or essential accessories are missing.

The item is returned without prior authorization when required.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number

A brief description of the issue

Clear photos of the product and packaging (if applicable)

We will review your request promptly and work toward the most appropriate resolution.

Return Address

Please return approved items to:

Allstarshady
7337 SE 28th Ave
Portland, OR 97202
United States